cite laval caravane - canada motorhome rental companies

cite laval caravane - motorhome rental canada

We are a family business which has specialized in motorhome rentals for over 35 years. Our vehicles as well as our experience, are what we pride ourselves on. We promise to offer you the most competitive prices and an incomparable service for your memorable motorhome adventures!

The following are included with all hires

Insurance included
3500 kilometers included (for 1 week rental)
7000 kilometers included (for rental of 2 weeks or more)
First full tank of propane (for accessories as refrigerator, water-heater, etc)
Complimentary transportation to our office - from the airport or the metro
No preparation fee
Convenience kits (available at additional charge)

Cite Laval Caravane Rental Terms

Payment
All fees are payable by CA Dollars only. Your initial booking deposit will be withdrawn at the time of confirmation. Payment must be made by Visa or Master Card.

A second stage payment of either $300.00 for Class A, B, and C motor homes and $200.00 for all trailers will also be taken at the time of confirmation. This is the suppliers own security bond and is used to reserve your preferred vehicle.

The remaining rental balance will be due 1 month prior to departure also by Master Card or Visa only. Customers will be asked for payment of the outlined bond on their own credit card - the day of departure. Please refer to the terms and conditions for more information and details on how to reduce the deductable.

Cancellation
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

More than 34 days prior to departure -            $ 50.00CAD
Between 33 and 18 days prior to departure - $200.00CAD
Between 17 and 11 days prior to departure   - $500.00CAD
10 days or less prior to departure -                100 % of the contract amount

Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Base Rental Pricing Includes
- 160 kms free per day of hire (for bookings 14 days or more you will receive 5000 free kms)
- Complimentary Shuttle service from Dorval Airport and Montmorency Train Station to the rental depot and back to the Airport and Train Station at the end of your rental if needed.
- First full tank of propane (for accessories as refrigerator, water-heater, etc)
- The rates are in Canadian dollars only
- Rates are subject to change without notice

Base Rental Pricing does not include
- Additional kilometers at $0.25 per km
- Preparation fee of $100.00 is ion addition to the daily rental charges but will be itemised in your final breakdown of pricing.
- GST and PST taxes will be calculated upon all other elements of the sale and will be itemised separately in your final breakdown of pricing.
- Convenience kits (linen/bedding), pre-paid mileage and other additional extras are available at an extra cost

Many other additional extras and options are also available and can be selected during the booking procedure. These include extra km package options, damage excess reduction options and living equipment options.

OFF-SEASON (from September 2 to May 27):
In low season we offer you a free week-end when you rent 2 weeks or more.
Our rates includes the insurance, a full tank of propane and 5,000 kilometers.

Mileage
We offer 160 kms free per day of hire. For bookings 14 days or more you will receive 5000 free kms

Please note
Pictures of the vehicles are given here as a point of reference, some changes may occur in the brand name of the vehicle.

Minimum rental duration
High Season: One Week
Low Season: One Week

Office hours
Mon-Fri:   9am-12pm and 1pm-5pm
Saturday: 9am-12pm and 1pm-3pm

Pick up
Mon-Fri: 3-4pm
Sat:          2pm

Drop off - by 10am at the latest

Closed dates
Friday June 24th 2011
Saturday July 30th 2011
Saturday August 13th 2011

Security Bond
At the time of departure we also ask for a security bond of $500.00 with Travel Trailer rentals or $1000 with RV / Motorhome rentals ($2,500 if Class A, B or C vehicles are into the United States) . This is taken as an authorization on your nominated credit card. This bond will be refundable upon check-in of the vehicle, please note though the vehicle needs to be in the same condition as it was upon departure. The final payment must be made the day of departure in cash, travellers check or interac (electronic payment system).

In the event of damage caused to the vehicle during your rental the following damage deductible will be payable by you the client:

$500 for all Travel Trailers
$1000 ($2500 if customers travel into the United States) for all Class A, B and C Motorhomes

We offer the possibility to reduce the damage deductible:

Reduction of $1000.00 to $500.00 for all Class B, B+ and C (23-29ft) Motorhomes, reduction of $2500 to $1000 for Class A and Class C 31ft Motorhome travelling within Canada
Reduction of $2500.00 to $1000.00 for all Class A, B and C Motorhomes travelling in to the United States

Please also note, the customer is able to provide or purchase their own insurance. You will need to present documentation (a binder) to Cite Laval Caravane as proof of purchase of your own insurance cover.

Tent and Travel Trailers
Our rates are weekly. You must have on your insurance policy the FAQ27 (or FAQ25) to cover your own vehicle for the towing of tent and travel trailers. As far as we are concerned we do not charge any extra fees for insurance. If you are hiring a vehicle from a rental vehicle company to tow one of our travel trailers make sure you have confirmed with them that the FAQ27 (or FAQ25) is included in your rental

For every trailer reservation there will be a deposit of $200 per week. The balance is due one month beforehand for the tent and travel trailers. This can be paid in the following: cash, interac (electronic payment system) or travellers check.

It is obligatory to install electric brakes and a hitch of 2 inches by 2 inches, on your vehicle. We also rent the necessary anti-sway and tension bars, for $25.00 per week.

Departures on Saturdays are only from 11:00 a.m. and the return at 9:00 a.m.

Please take note of the following construction holiday weeks (July 19 to August 2) as well as the two following weeks (August 2 to August 16) must be taken together. For this period we do not rent for one week periods. When you arrive at our branch to take possession of your unit, our staff will demonstrate how to use and to be taught how to use it the day of the departure. It is possible to make arrangements for different departures and returns depending on our availabilities

Animals
No animals are permitted in our vehicles at any time.

Restrictions
Customers are not permitted to drive into the city of New York, New York ,USA and the country of Mexico.

Standard equipment of the vehicle
water hose
sewer hose
110 volts adapter

Optional equipment per person (convenience kit)
pillow
pillow case
sleeping bag or quilt
bed sheets
bath towels
face cloth and hand cloth
hangers
plates
bowls
cups
coffee cups
knifes
forks
spoons

Optional equipment per vehicle
cookware (pots and pans)
cooking pan
coffee-tea pot
large knife
container for oven
large salad bowl
juice container
strainer
lawn chairs
broom and dust pan
clothes pins and line
garbage-can
dish-mop
oven handles
can and bottle opener
carrot peeler
kitchen utensils
utensils tray

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Cite Laval Caravane Rental Terms for travel between 01-Jan-2011 and 03-Sep-2012

Cite Laval Caravane Insurance

Mandatory insurance:
5.00$ / day for Canada
10.00$ / day for the United States and for the Class C 31 feet.

At the time of departure we also ask for a security bond of $500.00 with Travel Trailer rentals or $1000 with RV / Motorhome rentals ($2,500 if Class A, B or C vehicles are into the United States) . This is taken as an authorization on your nominated credit card. This bond will be refundable upon check-in of the vehicle, please note though the vehicle needs to be in the same condition as it was upon departure. The final payment must be made the day of departure in cash, travellers check or interac (electronic payment system).

In the event of damage caused to the vehicle during your rental the following damage deductible will be payable by you the client:

$500 for all Travel Trailers
$1000 ($2500 if customers travel into the United States) for all Class A, B and C Motorhomes

We offer the possibility to reduce the damage deductible:

Reduction of $1000.00 to $500.00 for all Class B, B+ and C(23-29ft) Motorhomes, reduction of $2500 to $1000 for Class A and Class C 31ft Motorhomes travelling within Canada
Reduction of $2500.00 to $1000.00 for all Class A, B and C Motorhomes travelling in to the United States

Please also note, the customer is able to provide or purchase their own insurance. You will need to present documentation (a binder) to Cite Laval Caravane as proof of purchase of your own insurance cover.